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Empresas: DouroAzul
Description de l'entreprise

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

This job opportunity will be performed in Atlas Ocean Voyages’ expedition vessels, World Navigator, World Traveller and World Voyager. 

Description du poste

The Expedition Guide is a team role onboard Atlas Ocean Voyages’ expedition vessels and a key member in the delivery of Atlas Ocean Voyages Expedition & Enrichement Program.

Expedition Guides are part of a cohesive Expedition team whose goal is to inspire guests and help them understand and have an appreciation for what they are experiencing during their cruise. Guides are supervised by the Expedition Leader. Their primary responsibilities include guiding and interpretation as well as onboard presentations and narration. They interpret topics ranging from geology, geography, glaciology, marine biology, natural history and cultural history, geopolitics, current issues in local destinations, and local flora and fauna. Expedition Guides lead groups of guests on hikes ranging from shore walks to route finding, bushwhacking, and more technical hiking, as well as camping trips on a daily basis.

Expedition Guides take ownership of delivering an unforgettable vacation experience to guests through sharing their passion and knowledge, guiding excursions, and exemplary customer service, with an emphasis on safety. The Expedition Guide will be part of a world class team of exeptional expedition staff members.

·       Lead walks, hikes or drive zodiacs in remote polar wilderness settings with few or no defined trails, utilizing safety standards and route finding skills as per instructed by the Assistant Expedition Leader

·       Work within a cohesive and cooperative team led by the Expedition Leader, with heavy emphasis on communication and teamwork

·       Confidently and competently lead groups of up to 20 guests in the field and on the water, and create an enjoyable experience for guests even when an excursion does not go as planned. Heavy emphasis on customer service, dynamic thinking and safety

·       Provide in the field, hands-on interpretation, and thematic, formal onboard presentations that are integrated into a week-long interpretive program, and wildlife narration utilizing interactive tools such as maps, charts, guidebooks, power point, microscopes and spotting scopes to involve the guests and enhance the guest experience

·       Cultivate the guest experience by focusing on the observation of the surrounding geology, flora and fauna by encouraging passengers to spend as much time on deck exploring and experiencing the natural surroundings that may go unnoticed

·       Develop and deliver educational presentations covering environmental science, history, or other relevant topics to the itinerary as assigned by the EL

·       Socialize and be visible in guest areas as often as possible

·       When assigned, write a short blurb reflecting the day’s experiences for marketing or other purposes

·       Assist with embarkation and disembarkation duties as necessary

·       Maintain the cleanliness, order and function of all Expedition tools, including kayaks, paddleboards, camping equipment, electronics and guest’s gear like rubber boots

·       Assist in any other general duties assigned by the Expedition Admin Team

·       Be a role model by leading by example as well as maintain a professional demeanor and appearance amongst crew and guests at all times, while living in a close community setting

Qualifications

·       Previous experience in similar role or demonstrated experience in the Expedition Cruise Industry or relevant experience lecturing

·       Demonstrable written and verbal communications including interpretive materials and presentations development

·       Minimum education of a Bachelor of Science in natural and/or cultural history, or other relevant field of study, or equivalent experience

·       Exceptional and demonstrable customer service and problem solving skills

·       Good administration & organization

·       Proactive problem solving

·       A strong preference for working in a team setting with good communication

·       Well organized, efficient and positive

·       Understand guest needs

·       Time management

·       Reliable

·       Proactive in upholding Atlas Ocean Voyages’ standards of excellence

·       Marine Radio Operator’s license or equivalent

·       Small boat license (RYA Powerboat level 2 or equivalent) – advantage

·       First Aid/CPR and Wilderness First Responder Certified

·       Polar Guide certification (PTGA)

Guidelines and Regulations

·       Implement Standard Operating Procedures & Service Standards within the department.

·       Ensure appropriate appearance and clothing according to the updated Grooming Standards.

·       For work in Polar Regions: have passed the appropriate and most recent field staff online assessment of IAATO. 

·       The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

·       Well organized, efficient and positive

Informations supplémentaires

Mindset and Values

• Be well groomed and of professional personality and focused on delivering 100% satisfaction
• Adhere to schedules, always setting good standards as a member of the shore side team
• Be willing to travel regularly to various Atlas Ocean Voyages offices and vessel

Communication & Coordination

• Report to Captain and coordinate with Staff Captain, Cruise Director and Hotel Manager as needed

Leadership

• Lead by example
• Work with the Assistant Expedition Leader providing training and mentorship to the Expedition Team
• Ensure a positive working environment

Guidelines and Regulations

• Implement Standard Operating Procedures & STAR Service Standards within the department.
• Ensure appropriate appearance and clothing according to the updated Grooming Standards.
• For work in Polar Regions: have passed the appropriate and most recent field staff online assessment of IAATO. 
• The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

Professional Skills

 

·       Strong leader, team player and an inspiration to others

·       Ability to structure complex tasks

·       Fantastic communication skills

·       Knowledgeable about expedition operations

·       Works well under pressure

·       Smart, presentable, friendly and excellent people skills

·       Good computer & Microsoft Office experience (Excel, Word, PowerPoint, etc)

·       English speaking and writing to a high standard

Requisitos :

Empresas: DouroAzul
Company Description

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

Job Description

• To ensure the appropriate performance and correct implementation of the finance administration onboard.
• To supervise the administrative crew such as Accountant as well as Documentation Purser.
• To oversee all financial processes onboard and take appropriate actions whenever needed.
• To oversee all ship’s clearance related matters and maintain a good relationship with local authorities as well as port agents.
• To ensure all visa requirements for passengers are taken into account before embarkation.
• To ensure that all passenger, company and crew accounts are accurate at all times.
• To process the cruise end in the PMS system and settle all crew, passenger and crew accounts.
• To process all payment data in PMS for passengers in due time (authorization and settlement).
• To update daily revenue report and send it to Head of Departments onboard and final file at the cruise and to the head office.
• To control the revenue onboard and ensure that all postings are correct.
• To ensure that all passenger and crew data is correct at all times in the PMS system.
• To be in charge of all cash funds onboard, make sure the safe is counted and in accordance with the cashbooks in the end of each cruise.
• To report any cash discrepancies onboard directly to the head office once detected and counter checked with the Hotel Cost Controller or Hotel Director.
• To ensure that the cashbook is kept up to date at all times and matches with the safe in the end of each cruise.
• To be familiar with all company’s procedures and the company’s SMS.
• To ensure a smooth embarkation of passengers and collection of documents such as passports if required as well as registration of credit cards etc.
• To ensure voids are done as per company guidelines and checked on a daily basis.
• To oversee invoice and statement printing for disembarking passengers.
• To calculate commissions and incentives as per company’s policies and procedures.
• To work closely with all departments onboard to ensure a smooth operation.

Qualifications

• Minimum of three (3) years’ experience in a hotel on land or two (2) years’ experience on board a cruise ship in similar position required.
• Must be fluent in written and spoken English as well as German.
• Any additional foreign language is a plus.
• Excellent interpersonal and public communication skills.
• Must have advanced administrative skills (Microsoft Office, especially Excel) Knowledge in MXP / POS is a plus.
• Excellent accounting and organizational skills required.
• Must possess excellent leadership skills and the ability to interact with all levels of people.

Requisitos :

Empresas: DouroAzul
Company Description

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

Job Description

•  To assume full responsibility for all aspects of the entire Hotel operation (which includes Food and Beverage, Accounting, Front Office, Tour Office, Entertainment and any contracted services) and to oversee the daily operations, revenue as well as controlling of all costs.
•   To maintain an effective communication flow between the Hotel, Deck and Engine Departments as well as within the Hotel Department.
•   Keeping the Master promptly and fully informed of any occurrence which might affect the navigation of the ship or the safety of persons onboard and/or the quality of services offered to guests.
•   Close cooperation with Department Heads, individual crewmembers, and the Charter Personnel to avoid misunderstandings and ensure that the vessel is always manned according to needs.
•   To coordinate all Crew matters by establishing efficient communication between the ship and Mystic Head Office.
•   To encourage upward communication and forward all constructive criticism, positive comments and suggestions from Officers and crew to the Mystic Head Office.
•   To safeguard the concepts, policies and procedures of the Hotel Operations and Mystic Cruises by monitoring and reporting deviations.
•   To ensure that all personnel within the Hotel Department comply with the Company’s health and hygiene standards in line with the latest Public Health and Sanitation regulations (USPH, Ship San, Anvisa and all other Port Health Authorities). Spot check Food and Beverage areas with the Staff Captain on a regular basis.
•   Ensuring a safe operation and working practice of the Hotel Department and any related matters affecting the safety of the ship, guests, and crew.
•   Appraising the Technical Department of the status of hotel equipment and any maintenance required with special regard for equipment affecting the safe and hygienic operation of the ship and guest satisfaction.
•   Willingly maintaining a highly visible profile by effectively interacting with guests and crew daily on a formal and informal basis.
•   Ensuring welfare and discipline of all members of the Hotel Department, including any concessionaire staff under his/her authority. He/she is to ensure that all officers in the department are aware of their social obligations whilst in guest public areas.
•   To guide all direct reports and to ensure that everyone is updated with relevant shipboard and company information at all times.
•   To execute all aspects of planning and organizing of upcoming cruises for the Hotel Department and to confirm future cruise layouts with the Mystic Head Office and all appropriate Department Heads.
•   To consult with the Captain and other Senior Officers regarding onboard activities or any other aspects of onboard operation.
•   To oversee the vacation plan for the Hotel Department together with the Chief Purser.
•   Ensuring adequate resourcing of teams. Regularly reviewing manning levels and the departmental organizational structure, developing innovative proposals that optimize the use of resources and decrease costs.
•   To conduct Performance Appraisals and approve appraisals submitted by the Department Heads. 
•   To coordinate and delegate onboard and port functions.
•   Reviewing daily guest feedback with department heads and, where applicable, agreeing appropriate outcomes to ensure effective complaint resolution. Monitor and resolve Guest issues, comments and suggestions and to update the Mystic Head Office accordingly.
•   Ensuring departmental compliance with the Maritime Labor Convention directive on working hours.
•   To submit, and to ensure that everyone in the Hotel Department submits their Work Registration Forms correctly and that these are kept on file by the Chief Purser.
•   To submit an End of Cruise report after every cruise.
•   Acting as a dynamic motivator and onboard ambassador for the Hotel Department through management by example.
•   Assuming full responsibility for the efficient running of the entire Hotel Department and ensuring that hotel standards, revenue as well as controlling of all costs established by the Company are maintained.
•   Ensuring that the overall Hotel Department product quality and service standards are met or exceeded by regularly developing, implementing, and participating in regular Hotel Department inspections.
•   To adhere to, and to ensure that everyone in the Hotel Department adheres to all Company Policies and Procedures, Manuals and Directives.
•   Other responsibilities, as assigned by Mystic Head Office, but not limited to the above.

Qualifications

• College Degree/Diploma required or Hotel Management School.
• Minimum of three (3) years’ experience in a luxury hotel as a Hotel Director or three (3) years’ experience onboard a luxury cruise ship in a Senior Hotel Managerial position required.
• Must be fluent in written and spoken English and German, any additional language would be a plus.
• Must have very good communication skills.
• Must have very good administrative skills (proficient in Outlook, MXP, Word and Excel).
• Must have excellent organizational skills and show attention to detail.
• Must possess excellent leadership skills and the ability to interact with people of all levels.
• Must be able to remain calm under pressure.
• Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion.
• Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanor while making decisions in the best interest of the company at all times.

Additional Information

Financial Responsibilities

• To control the operational cost (budget versus actual) of the Hotel Department onboard as requested by the Mystic Head Office without lowering product and service standards.
• To forecast budget requirements related to all aspects of operational costs within the Hotel Department for the upcoming financial year.
• To oversee the onboard accounting procedures and record keeping onboard, ensuring that all accounting matters comply with the accounting procedures determined by Mystic Cruises.
• To control wage, overtime and travel costs for the Hotel Department.
• To ensure that Company property is maintained properly and treated with respect at all times.
• Physical cash count of all currencies in the Chief Pursers safe to be conducted every months and verified with the cash statement in MXP.

Safety Responsibilities

• To ensure that the proper use of Personal Protective Equipment in the work areas is implemented at all times in the Hotel Department.
• To ensure that Safe Lifting Techniques are practiced at all times by everyone in the Hotel Department.
• To do In Port Manning duties as scheduled and as required by Company policy.

Emergency Duties:

• Evacuation Leader
• To follow instructions on Safety Card.
• To participate in Guest/Crew Lifeboat Drills as per instructions.
• Other safety responsibilities, as assigned, but not limited to the above.

Team Education & Training

• Introduction of Job Duties and Departmental functions including continuous onthejob training.
• Identification and Development of all Crew members with supervisory potential.

Team Communication and Meetings

• To communicate with the Captain and other Senior Officers on a regular basis.
• To communicate with the Mystic Head Office on a regular basis and to keep them updated on all important issues.
• To organize a formal meeting every cruise with hotel department heads and minutes of meeting should be distributed according to Company policies and procedures.
• To schedule and conduct daily meetings with the Hotel Department Heads.
• To schedule and conduct the monthly Budget Meeting.
• To attend the monthly Environmental, Safety Committee and Maintenance meetings.
• To attend the Captain’s Formal Meeting every cruise.
• To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling.

Requisitos :

Empresas: DouroAzul
Descrição da empresa

A MysticInvest é uma holding de cruzeiros fluviais e de expedição cuja empresa mãe é a Pluris Investments. Considerada um dos maiores operadores mundiais de cruzeiros fluviais, a MysticInvest integra neste sector a DouroAzul, o maior operador de cruzeiros fluviais em Portugal distinguido, diversas vezes, como a melhor empresa de cruzeiros fluviais da Europa e a Nicko Cruises, que opera mais de duas dezenas de navios hotel em três continentes. Em 2019, a MysticInvest reforçou a sua estratégia de internacionalização com o lançamento da Mystic Cruises, uma empresa dedicada a cruzeiros oceânicos que tem como objetivo ter uma frota de 10 navios de cruzeiros de expedição a operar durante a próxima década. Para além destas empresas, fazem atualmente parte da MysticInvest a Atlas Ocean Voyages, a DouroLegend, a DouroHeritage e, a DouroAzul Talents e a Mystic Ocean.

Descrição do emprego

• Estudo para a implementação de um ESM no grupo (para além do ITSM/ITIL pretende-se estudar a implementação das "tradicionais" ferramentas de ITIL/Service Desk a outras áreas do grupo)
• Destinado apenas a recém-licenciados elegíveis a realizar estágio curricular.

Qualificações

• Conhecimentos de ITIL / ISO 2000
• Conceitos de Service Management
• Elegivél para estágio curricular ( Licenciatura e/ou Mestrado)

Informação adicional

Resultados esperados:

• Identificação de Ferramentas ESM (Ex: ServiceDesk; Easyvista; ..), suas capacidades, metricas e valores de licenciamento
• Levantamento de áreas com potencial implementação de Service Management
• Identificação de Catálogos de Serviço por cada área (Ex: Legal, RH; Procurement; ...)
• Redacção de caderno de encargos com vista à implementação
• Disseminação de conceitos de ITIL/ITSM/Service Management na organização

Requisitos :

Empresas: DouroAzul
Descrição da empresa

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete-se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 11 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023. 

Descrição do emprego

Estamos à procura de um(a) Rececionista Night Auditor altamente qualificado(a) para integrar a nossa equipa.

Nesta função crucial, o(a) Rececionista Night Auditor será responsável por receber os passageiros, efetuar diversos registos e fornecer informações durante o período noturno. Além disso, desempenhará um papel fundamental na verificação e lançamento das faturas e na garantia do cumprimento dos procedimentos operacionais do dia.      

 

Como Rececionista Night Auditor, as suas responsabilidades incluirão: 

• Acolher os passageiros durante o período noturno, fornecendo um ambiente acolhedor e profissional;

• Efetuar os registos necessários, assegurando a precisão das informações e resolvendo quaisquer dúvidas ou preocupações dos hóspedes durante a noite;

• Verificar e lançar as faturas, garantindo que todos os registos estejam corretos e cumprindo os procedimentos financeiros estabelecidos; 

• Garantir o cumprimento dos procedimentos operacionais do dia, identificando e corrigindo quaisquer desvios ou problemas; 

• Fornecer informações detalhadas sobre o itinerário do cruzeiro, serviços a bordo, eventos e atividades disponíveis durante o período noturno; 

• Colaborar com outros departamentos para assegurar a continuidade do serviço durante a noite, incluindo a manutenção de um ambiente seguro para os passageiros; 

• Assegurar um atendimento de alta qualidade durante toda a noite, estando disponível para responder a perguntas e resolver problemas dos hóspedes;

• Contribuir para a gestão de stocks, quando necessário, para garantir que os recursos estejam disponíveis conforme as necessidades operacionais durante a noite;

• Manter os sistemas de informação atualizados, assegurando a precisão das informações registadas durante o período noturno. 

Qualificações

O candidato ideal para a função de Rececionista Night Auditor deve atender aos seguintes requisitos: 

• Experiência profissional comprovada em cruzeiros e/ou hotelaria de 4* ou 5*; 

• Fluência em Inglês e Alemão e/ou Francês (requisito obrigatório), garantindo uma comunicação eficaz com hóspedes internacionais;

• Disponibilidade imediata para embarcar no rio Douro durante a época de cruzeiros;

• Conhecimentos de informática aplicados à receção hoteleira, com ênfase na utilização de sistemas como Newhotel, New Stock e New P.O.S (preferencial);

• Conhecimentos em gestão de stocks (preferencial); 

• Excelente capacidade de comunicação e trabalho em equipa, essenciais para proporcionar um serviço de receção eficiente;

• Disponibilidade para horário noturno, assegurando a operação e verificação durante a noite.

Informação adicional

Esta é uma excelente oportunidade para desempenhar uma função essencial a bordo de navios de cruzeiro, num ambiente único de contato com turistas de todo o mundo durante o período noturno.

Oferecemos condições de desenvolvimento profissional e oportunidades de evolução com base no desempenho.

Proporcionamos formação em padrões de serviço de excelência.

Requisitos :

Empresas: DouroAzul
Descrição da empresa

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete-se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 11 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023.

Descrição do emprego

Estamos a reforçar a nossa equipa com a contratação de um(a) Copeiro(a).

Este profissional será responsável pela limpeza de todas as áreas de trabalho e de preparação de alimentos, cozinhas e locais relacionados (Cozinha, Copa, Pantry, Locker Crew Mess, camaras de refrigeração e congelação e corredores de acesso aos mesmos), bem como pela higienização da palamenta de cozinha, louças, vidro (copos) e cutelaria, garantindo a limpeza dos pratos, cozinha e equipamentos/utensílios de preparação de alimentos, e assegurando a manipulação e pesagem adequada de todos os resíduos.

Qualificações

O candidato ideal deve atender aos seguintes requisitos:

· Experiência na função em cruzeiros turísticos e/ou hotelaria e/ou restauração;

· Capacidade de comunicação e trabalho em equipe;

· Disponibilidade para embarcar no rio Douro, durante a época de cruzeiros;

· Habilidade no tratamento de lixos e verificação das necessidades de requisição de produtos de limpeza e outros materiais.

Informação adicional

Esta é uma excelente oportunidade de desempenho de uma função aliciante a bordo de navios de cruzeiro, onde terá a oportunidade de trabalhar em um ambiente único de contato com turistas de todo o mundo. Além disso, oferecemos condições de desenvolvimento profissional e evolução de carreira com base no desempenho. Os candidatos selecionados terão a oportunidade de participar em programas de formação em padrões de serviço de excelência.

Requisitos :

Empresas: DouroAzul
Company Description

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

Job Description

As a Shorex Land Experience Coordinator, you will actively engage in coordinating and enhancing all shore excursion activities for our guests. Your primary responsibility will be to ensure seamless experiences for guests during their onshore adventures. Additionally, you will play a crucial role in guiding guests, providing instructions, and prioritizing their safety during various activities. Moreover, you will communicate with guests, offering information about tours and destinations, and assisting at the front desk as needed. Your role will also involve assisting with presentations, public speaking recaps, and other Shorex activities. One important task will be assisting with Shorex activities and entertainment activities onboard.

Qualifications

• Previous experience in a similar role or demonstrated experience in the tourism Industry
• Excellent communication skills to interact effectively with guests
• Small-Vessel Proficiency Certificate (RYA Powerboat Level 2 or equivalent)
• Proficiency in driving zodiacs
• STCW Basic Safety Training Certificate
• Strong organizational skills to manage front desk duties and concierge services
• Ability to work in a dynamic environment and adapt to changing circumstances

Responsibilities:

• Communicate with guests and offer information about tours and destinations
• Assist with front desk reception duties, including providing activities information to guests, and booking taxis, among others
• Assist with Shorex activities: presentations, recaps, and other activities
• Collect pictures of shore excursion activities
• Bus dispatch and provide directions to guests ashore
• Escort guests on tours
• Assist with on-board entertainment (set-ups, sound and lighting in auditoriums, lounges, and other areas)
• Assist the Cruise Director with onboard office duties (e.g., daily program and TV information)
• Guide guests and provide instructions for water sports activities
• Ensure the safety of guests during all water-based activities
• Drive zodiacs with guests or as a zodiac safety driver

Requisites:

• Strong customer service skills and ability to handle guest inquiries and concerns.
• Previous experience in shore excursion coordination, tourism, or related field preferred.
• Proficiency in Computer and Microsoft PowerPoint skills
• Fluency in multiple languages is a plus. English is mandatory
• Public speaking

Additional Information

Communication & Coordination

• Report to the Shorex Manager and Cruise Director

Mindset and Values

• Be well groomed and of professional personality and focused on delivering 100% Satisfaction
• Adhere to schedules, always setting good standards as a member of the shoreside team
• Be willing to travel to various Atlas Ocean Voyages vessels

Guidelines and Regulations

• Implement Standard Operating Procedures & STAR Service Standards within the department
• The company reserves the right to change/extend this job description if necessary, at any point in time during her/his employment.

Requisitos :

Empresas: DouroAzul
Company Description

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

Job Description

• To submit order proposals for Subsistence, Bonded, Consumables, Uniforms, Linen, Entertainment supplies and equipment and all other items as requested for the Hotel Department;
• To ensure that items requested do not exceed ships storage capacity and/or affect ships safety;
• To oversee the cleaning procedures and maintenance of all store rooms and Provision areas;
• To oversee the daily operation of food, beverage and consumable issuing;
• To ensure that USPH standards are maintained at all times;
• To process all invoices and Purchase Orders in MXP;
• To follow up on shortages, credits and upcoming challenges through constant communication with the Purchasing Department at the Mystic Office;
• To prepare the ship's requisitions and in port purchase orders;
• To organize loadings in conjunction with other departments onboard and according to company policies and USPH standards;
• To receive, issue and to spot check all Hotel related items in store;
• To conduct a full bonded inventory every month as per Policy;
• To plan ahead for all upcoming cruises;
• To train, coach, counsel, support and delegate the Provision Staff;
• To deal with any maintenance issues which may arise in the Provision area and to report and follow up on the work orders in a timely manner;
• To monitor and develop the Work and Vacation schedules and to conduct Performance Appraisals for the Provision Staff;
• To ensure that Provision Department overtime is submitted to the Chief Purser in a timely manner;
• To ensure that all Provision Work Registration Forms are completed accurately and handed in to the Chief Purser in a timely manner;
• To adhere to and to ensure that the Provision Staff adheres to all Company Policies and Procedures, Manuals and Directives;
• Other responsibilities, as assigned, but not limited to the above.

Qualifications

• College Degree/Diploma and/or Hotel Management School or other relevant apprenticeship in the food service industry required;
• Minimum of two (2) years’ experience in a hotel or two (2) years’ experience onboard a cruise ship in a similar position;
• Food and Beverage product knowledge is required;
• Previous Accounting and/or Hotel Stores experience beneficial;
• Must be fluent in written and spoken English;
• Must have very good administrative skills (proficient in Outlook, Word, Excel, PowerPoint and any ship specific purchasing program) knowledge in MXP beneficial;
• Must have excellent organizational skills and show attention to detail;
• Must possess excellent leadership skills and the ability to interact with all levels of personnel;
• Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion; 
• Must be able to remain calm under pressure;
• Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanour at all times

Additional Information

Financial Responsibilities

• To create orders in accordance with Freight Budget;
• To check invoices for errors, make credit request for spoilage or shortages made by vendors;
• To ensure we receive items according to specification;
• To monitor and control all Hotel Stores inventories;
• To monitor and control vacation schedules and consequently Travel costs for the Hotel Stores Department;
• To monitor and control all Hotel Stores expenditures to ensure that it stays within the limits of the Consumable and M&R Budget;
• Calculation and submission of daily Food Cost;
• To ensure that Company property is maintained properly and treated with respect at all times.

Safety Responsibilities

• To ensure that the proper use of Personal Protective Equipment in the Provision work areas is implemented at all times;
• To ensure that hazardous materials are properly received, stored, handled and distributed;
• To ensure that Safe Lifting Techniques are practiced at all times in the Provision Department;
• To be familiar with Ship´s Emergency plans;
• To be familiar with Safe Working Practices.

Emergency Duties

• To follow instructions on Safety Card;
• To participate in Guest/Crew Lifeboat Drills as per instructions;
• Other safety responsibilities, as assigned, but not limited to the above.

Team Communication and Meetings

• To schedule and conduct meetings with the Utility Provision;
• To attend the Hotel Manager’s Meeting every day;
• To communicate with the Mystic Head Office on a regular basis;
• To communicate with the Maitre D, Chief Bartender, Executive Chef and all other Department Heads on a regular basis;
• To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling.

Requisitos :

Empresas: DouroAzul
Descrição da empresa

A DouroAzul é a principal empresa de cruzeiros fluviais portuguesa e um dos grupos de turismo mais dinâmicos de Portugal. Fundada em 1993, a DouroAzul compromete se desde o início a prestar a mais alta qualidade de serviço aos seus hóspedes, mantendo o charme tradicional da cultura da região do Douro. Com uma frota de 13 modernos navios de cruzeiro fluvial de luxo, a DouroAzul oferece aos clientes a possibilidade de conhecer o Douro, a sua cultura e uma paisagem de tirar o fôlego, com luxo e conforto. A DouroAzul foi eleita a melhor empresa de cruzeiros fluviais da Europa no World Travel Awards em 2014, 2016, 2017, 2018, 2019, 2021 e 2023.

Descrição do emprego

Estamos a reforçar a nossa equipa com a contratação de um Subchefe de Cozinha (m/f).

Este profissional irá ocupar-se da preparação e confeção das refeições, apoiando o Chefe de Cozinha na coordenação da equipa e substituindo-o na sua ausência. Esta função desempenha um papel crucial na garantia da qualidade e eficiência da cozinha a bordo.

O Subchefe também desempenhará um papel vital em outras áreas:

• Colaborar ativamente com o Chefe de Cozinha na elaboração de cardápios e receitas, garantindo a qualidade e autenticidade dos pratos servidos a bordo;
• Assegurar o cumprimento das normas de segurança alimentar e HACCP em todas as etapas do processo de preparação das refeições;
• Trabalhar em conjunto com a equipa de cozinha para manter o ambiente limpo e organizado, promovendo um espaço de trabalho seguro e eficiente.

Qualificações

O candidato ideal deve atender aos seguintes requisitos:

• Formação adequada à função (preferencialmente em Escola de Hotelaria);
• Experiência na função em cruzeiros turísticos e/ou hotelaria e/ou restauração;
• Gerir os custos de alimentos definidos em orçamento, realizar inventários físicos mensais e mantendo o controle orçamental;
• Supervisionar o processo de entrada de matéria-prima, garantindo a qualidade dos produtos e a gestão das validades;
• Bons conhecimentos de segurança alimentar e HACCP;
• Excelentes conhecimentos de cozinha nacional e internacional;
• Bons conhecimentos de inglês (fator preferencial), com conhecimentos de alemão sendo valorizados;
• Disponibilidade para embarcar no rio Douro, durante a época de cruzeiros;
• Cooperação e entreajuda na divisão de tarefas no navio-hotel;
• Execução de loading, controlo e verificação da entrada de matéria-prima.

Informação adicional

Esta é uma excelente oportunidade de desempenho de uma função aliciante a bordo de navios de cruzeiro, num ambiente único de contato com turistas de todo o mundo. Oferecemos condições de desenvolvimento profissional e evolução de acordo com o desempenho, com oportunidades de formação em standards de serviço de excelência. 

Requisitos :

Empresas: DouroAzul
Company Description

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

Job Description

• To recommend and sell tour activities to Guests and making the most of their shore side experience and to offer suggestions and recommendations to all Guests regarding all our ports of call;
• To be responsible for the daily dispatching of tours and coaches in each port of call;
• To prepare items such as, but not limited to tour packages, briefing materials and manifests etc. to ensure that tours run accordingly to Guest satisfaction;
• To escort and participate on tours to ensure the tour operates to the Guest’s and Mystic Cruise’s standard;
• To assist with the daily Tour office operation, ensuring that the desk is manned at all times when the office is open;
• To answer any Guests questions regarding tours, ports or individual private requests in a courteous and professional manner;
• To create Port Description sheets for each port of call, (containing the most updated information regarding attractions, opening hours and logistics etc.) of the particular port;
• To do research, to write and to record lectures for broadcasting, including significant sights and touring options as well as corresponding pictures;
• To provide Guests with the most updated information with regards to tours (such as, but not limited to changes, cancellations etc.) in the form of a letter or a flyer and to distribute it accordingly in a timely manner;
• To send out Tour Order Forms to all In Transit Guests prior to the beginning of the upcoming cruise, along with a letter containing information on the turn around port;
• To liaise with relevant Department Heads about the number of Guests participating on tours;
• To ensure that any Maintenance issues in work areas are reported in a timely manner and that the work orders are followed up on accordingly;
• To adhere to all Company Policies and Procedures, Manuals and Directives;
• Other responsibilities, as assigned, but not limited to the above.

Qualifications

• College Degree/Diploma beneficial;
• Hotel or Tourism School beneficial;
• Minimum of two (2) years’ experience in a similar position ashore or one (1) year experience onboard a cruise ship in a similar position required;
• Additional training such as TV lecturing skills and live lecturing skills (presentation skills) beneficial;
• Must be fluent in written and spoken English;
• Advanced to Professional German skills required, any additional foreign language skills are a plus;
• Excellent interpersonal and public communication skills;
• Must have very good administrative skills (proficient in Outlook, Word and Excel);
• Very good organizational skills are necessary along with the ability to multitask;
• Must possess the ability to interact with all levels of people;
• Must be able to remain calm under pressure;
• Must be service minded with an outgoing, charming and friendly personality.

Additional Information

Financial Responsibilities

• To be cost conscious with the use office supplies and other consumables in the Tour Department;
• To ensure that Company property is maintained properly and treated with respect at all times.

Safety Responsibilities

• To practice Safe Lifting Techniques at all times;
• To be familiar with Ship´s Emergency plans;
• To be familiar with Safe Working Practices.

Emergency Duties

• To follow instructions on Safety Card.
• To participate in Guest/Crew Lifeboat Drills as per instructions.
• Other safety responsibilities, as assigned, but not limited to the above.

Team Communication and Meetings

• To attend meetings with the Cruise Director and Hotel Manager.

Requisitos :

Empresas: Cadena Hotelera
Estamos en la búsqueda de un/a Gobernante/a para nuestro exclusivo Resort ubicado en el sur de Tenerife. Se requiere: Experiencia mínima de 4 años como subgobernanta/e o gobernanta/e Formación en el sector de hostelería Alta capacidad organizativa y de liderazgo Inglés nivel Intermedio Excel Intermedio Las principales funciones a desempeñar son las siguientes: Realizar de manera cualificada la gestión, control y seguimiento del conjunto de tareas que componen el departamento de Housekeeping Responsable de la organización y motivación del equipo a su cargo. Dirigir y planificar el conjunto de actividades de su área. Dirigir, supervisar y controlar las compras y existencias de ropa blanca, productos de mantenimiento y limpieza. Gestionar el control e inventario de mobiliario, enseres y materiales de las habitaciones Elaborar las estadísticas e informes de su área a la dirección del hotel y otros departamentos. Responsable de la formación del personal a su cargo Desarrollo de manuales operativos del departamento Realizar los turnos de trabajo Elaborar y gestionar el presupuesto anual del departamento Competencias requeridas: Habilidades de organización Excelente habilidades de Liderazgo Atención a los detalles Proactividad e Innovación Gestión del estrés Buena actitud
Requisitos : • Formación en hostelería, gobernanta/e • Mínimo 3 años de experiencia como subgobernanta o supervisor/a • Alta capacidad organizativa, liderazgo • Habilidades en gestión del estrés • Inglés intermedio

Empresas: Corporate Travel Services
ALTOUR con más de 28 años de experiencia en la gestión de viajes de negocios solicita "Gerente de Operaciones experiencia en Agencia de Viajes" Requisitos: ·Escolaridad: Turismo, Administración de Empresas Turísticas o afines ·Experiencia: 5 a 6 años como Gerente de Operaciones con experiencia en Agencia de Viajes ·Ingles avanzado (indispensable) Funciones: ·Analizar y revisar metas mensuales vs presupuesto para generar estrategias que permitan el logro del mismo. ·Supervisar la facturación de las ventas con los márgenes de utilidad establecidos por la política de la agencia. ·Analizar mensualmente: Antigüedad de saldos, rentabilidad como unidad de negocio y por cada CCI para generar reportes para ser presentados a la dirección. ·Revisar solicitudes de pago a proveedores ·Solucionar y escalar las situaciones de servicio que se presenten a petición del contacto o del cliente. Conocimientos: ·Office Intermedio ·Globalizadores (Sabre) ·Aerolíneas y sus procesos ·Proveedores Turísticos (Aerolíneas, Hoteles, Cruceros, etc) ·Servicio al Cliente, Desarrollo de estrategias comerciales ·En reservaciones de viaje (circuitos, FIT, viajes de lujo, etc)
Requisitos : Requisitos: ·Escolaridad: Turismo, Administración de Empresas Turísticas o afines ·Experiencia: 5 a 6 años como Gerente de Operaciones con experiencia en Agencia de Viajes ·Ingles avanzado

Empresas: Bar Nestuy
Necesitamos persona que controle la barra. Bar pequeño, restaurante rural, comida casera, ambiente familiar. Fin de semana
Requisitos : Persona resolutiva para controlar la barra

Empresas: Jumeirah Mallorca
About Jumeirah & the Hotel: For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment. About the Role: An opportunity has arisen for an IT Manager position to join our IT Department in Jumeirah Mallorca. The main duties and responsibilities of this role are: - Develop and implement property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls. - Manage the property’s IT deliveries by swiftly resolving impediments and adapting to changes effectively and collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property. - Facilitate issue resolution and risk management, escalating as necessary to advisory committees. - Ensure compliance with IT standards, operational processes, security protocols, and data protection policies. - Enhance end-user and customer support, striving for optimal service availability and uptime.
Requisitos : About you: The ideal candidate for this position will have the following experience and qualifications: Qualification & Experience: - Bachelor’s Degree in Information Technology, Computer Science or equivalent. - Microsoft Certified Professional (MCP) or equivalent professional certification. - Previous experience on a similar position. - Desirable Experience in the 5-star market. Skills: - Must possess organizational skills such as time management, team management, resource allocation, prioritization, multi-tasking, influencing and motivating people - Experience in a federated structure with matrixed leadership responsibilities. - Creative decision making and problem-solving skills - Build engagement through diverse teams and working collaboratively - Demonstrate confidence and tenacity, polished & persuasive communicator, and presenter. - Project Management - Excellent level of English and Spanish. - Friendly, approachable, and professional.

Empresas: Hotel Mandarin Oriental Ritz, Madrid
With more than 350 colleagues, we are seeking Housekeeping Supervisor with the passion to deliver the best service and exceed our guest’s expectations. The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. Responsibilities: -Responsible for inspecting all the rooms, suites and public area and also the flowers set up of tose areas. -To ensure that the highest quality of standards is met for service, cleanliness of LQA and Pillars. -To support HSK manager Team maximizing the efficiency of the team and duties involved to. -Make sure that all rooms and suites receive turndown service. -To assist the management to achieve departmental goals and total guest satisfaction.
Requisitos : Requirements: -Minimum 1 years of fine di experience in this position. -Good communication skills and pleasant personality. -Strong managing teams, communication and interpersonal skills. -Good command in Spanish & English, knowledge in other languages is an advantage. -Ability to adapt to a flexible schedule according to business needs. -A person with a lot of attention to detail and discretion is required If you’re enthusiastic to contribute in a fast-paced environment, please apply the post.

Empresas: Hotel Mandarin Oriental Ritz, Madrid
With more than 350 colleagues, we are seeking waiter/waitress with the passion to deliver the best service and exceed our guest’s expectations for our Jardin del Ritz, a unique venue in Madrid to dine al fresco in style during spring and summer months when Madrilians and visitors enjoy good weather, long days and endless dinner-table conversations. The company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. Responsibilities -Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests. -Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment. -Be able to operate the required steps on the point of sales system in order to process food and beverage orders. -Properly up-sell services and products to our guests always, enhancing service and generating increased revenue. -Perform any tasks relating to billing according to hotel standards and cashiering policies. -Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned. -Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly. -Any other reasonable tasks as assigned by the restaurant manager. -Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
Requisitos : Requirements: -Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred. -Experience as server in a high-volume restaurant with highest levels of service is preferred. -Ability to understand guest needs and to deliver superior customer service. -Basic computer skills including MS Office is preferred. -Ability to understand effective approaches of communication with different individuals. -Good command in Spanish & English, knowledge in other languages is an advantage. If you’re enthusiastic to contribute in a fast-paced environment with F&B dynamics, please apply the post.

Empresas: Hotel Mandarin Oriental Ritz, Madrid
With more than 350 colleagues, we are seeking Sous Chef with the passion to deliver the best service and exceed our guest’s expectations. The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. Responsibilities -Reporting to Head Chef of gastronomic restaurant -Responsible for mise-en-place preparation and sample tasting for management -Menu creation -Food cost control -Ensure that preparation and cooking standards are maintained -Maintain proper quantity of par stock for mise-en-place and assist in food requisition as required -Insure continuous application of the Safe & Sound program during the daily operation of the kitchen -Liaise with Chief Steward to maintain the high standards of cleanliness and to align with HACCP requirement If you’re enthusiastic to contribute in a fast-paced environment with F&B dynamics, please apply the post.
Requisitos : Requirements: -Minimum 3 years practical experience -Insure continuous application of the Safe & Sound program during the daily operation of the kitchen -Fully manage own kitchen to meet all quality, hygiene & operating standards, with understanding of HACCP -Excellent technical culinary skill required and hands on in the position -Motivational & enthusiastic character with excellent listening skills -Strong culinary trainer -Creative -Good command in Spanish -Ability to adapt to a flexible schedule according to business needs.

Empresas: Hotel Mandarin Oriental Ritz, Madrid
The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. Responsibilities Direct Palm Court Management Team to achieve departmental goals and total guest satisfaction. Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours Handle complaints and take immediate action for rectification Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency. Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management. Conduct monthly departmental meeting Observe the competition, current market and international trends, prices with the market and other new ideas Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized To ensure that the highest quality of standards is met for service, cleanliness, and profitability. Job duties included training, supervising and scheduling staff, payroll, implementing new menus and promotions. Ensure that promotes and represent the company in every moment.
Requisitos : Requirements: -Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred. -Experience as Manager in a high-volume restaurant with highest levels of service is preferred. -Excellent leadership and personnel management skills. -Ability to understand guest needs and to deliver superior customer service. -Have good planning skills, recruitment, and interviewing skills for new colleagues. -Good financial acumen. -High computer skills including MS Office is preferred. -Ability to understand effective approaches of communication with different individuals. -Excellent attention to details and guest service attitude. -Service-oriented team player with excellent interpersonal skills. -Good command in Spanish & English, knowledge in other languages is required. If you’re enthusiastic to contribute in a fast-paced environment with F&B dynamics, please apply the post.

Empresas: Hotel Mandarin Oriental Ritz, Madrid
With more than 350 colleagues, we are seeking F&B Reservation Agent with the passion to deliver the best service and exceed our guest’s expectations. The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. Responsibilities: -Handle all guest enquiries and reservations regarding F&B in a friendly and professional manner. -Reply email with hotel standards. -Leverage F&B reservation system according to the hotel standards, policies and procedures. -Maximize restaurant capacity in smooth service flow and to achieve the financial targets. -Update guest profile and database. -Perform other administrative tasks. -Ensure she/he helps to the Hostess team in case needed, by greeting and seating guests according to MO standards, as well as well as ensuring guest satisfaction.
Requisitos : Requirements: -Diploma or certificate holder in Hospitality Management. -Minimum 2 years of reservations experience in international luxury hotels. -Previous work experience in the capacity of Hostess, Telephone Operator of Reservations Agent is preferred. -Excellent telephone manner. -Strong communication, listening and interpersonal skills. -Well organized and structured. -Good command of Spanish & English, knowledge in other languages is an advantage. -Familiar with computer software such as Microsoft Word, Excel and PowerPoint.

Empresas: Hotel Mandarin Oriental Ritz, Madrid
With more than 350 colleagues, we are seeking Assistant Guest Relations & Butler Manager with the passion to deliver the best service and exceed our guest’s expectations. The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. As Assistant Guest Relations & Butler Manager you will be responsible for the following tasks: Leading the team and ensuring smooth and guest-oriented excellence service in close cooperation with all departments of the house Training of the team Professional advice and customer care for our guests Professional service and anticipate to our guest needs Complying with and ensuring our high standards of service
Requisitos : As Assistant Guest Relations & Butler Manager we are looking for: -Vocational training in the field in rooms management. At least 2 years of professional experience with responsibilities in rooms division as a Manager. -Organizational skills, leadership and the ability to manage a team of staff from a wide range of cultural backgrounds sensitively and with discipline are the basis for this position -Strong communication skills, both verbal and written - guests will approach you with both complaints and positive feedback, so you will always be open and approachable -High quality awareness, excellent manners and a well-groomed appearance, as well as a positive charisma -Expressiveness, open-mindedness and team spirit -Ability to work under pressure and flexibility – the position includes weekend and holiday shifts -Very good knowledge English, further foreign language skills are an advantage ??