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As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. 

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.  
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. 
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. 
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.  
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. 
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). 
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). 
• Handle incoming guest room reservations. 
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. 
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
• Follow company brand standards. 
• Assist other departments, as necessary. 

FOR NIGHT RECEPTIONIST CAN BE INCLUDED: 

• Inform and provide night services to guests (e.g. wake-up call). 
• Manage invoicing payments and cash operations during the night shift. 
• Run rounds, check for irregularities, shutdown windows, doors, etc. 
• Responsible for the night audit reports.  

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. 
• Degree or diploma in Hotel Management or equivalent.
•  Fluency in local language is a must and high level of English is required. 
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.  
• Customer service focus. 
• Flexibility to respond to a variety of work situations. 
• Strong communication skills. 
• Sales oriented. 
• Ability to work independently and as a part of a team. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. 

• Provide excellent customer service that promote satisfaction. 
• Welcome and acknowledge all guests according to company standards. 
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). 
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. 
• Be aware and offer the different products and services available at the hotel’s restaurant. 
• Review daily specials and changes on the menu with the correspondent F&B team. 
• Handle restaurant reservations.   
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. 
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. 
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards. 
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. 
• Identify opportunities to increase the F&B Department income by Upselling. 
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. 
• Follow all relevant health department rules/regulations and all customer service guidelines. 

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B. 
• Fluency in local language and knowledge of English is highly valuable. 
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills. 
• Focus on detail. 
• Sales oriented. 
• Ability to work on your own and as part of a team. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Como Empregado de Mesa (M/F), ficará responsável por assegurar o serviço de mesa, desde a preparação da mise-en-place até ao atendimento dos clientes, prestar informações e promover os produtos do restaurante e dos restantes outlets do hotel de forma a maximizar o consumo e prestar um serviço de qualidade e excelência, excedendo as expectativas do cliente.

• Prestar um excelente serviço ao cliente, promovendo a sua satisfação.
• Acolher e dar as boas-vindas ao restauramte a todos os clientes
• Manter contacto direto e frequente com os clientes durante refeições e eventos (pequeno-almoço, almoço, jantar, banquetes, pausas para café, etc.).
• Reconhecer os clientes frequentes, prestando atenção às suas preferências.
• Conhecer e promover todos os produtos e serviços disponíveis no restaurante do hotel.
• Ver diáriamnte as sugestões do dia e alterações do menu com a equipa de Cozinha.
• Gerir as reservas do restaurante e respetivas gestão das mesas.
• Comunicar eficazmente com a iequipa de cozinha para garantir que os pedidos sejam precisos e entregues atempadamente.
• Efetuar a limpeza das mesas do restaurante e das salas de reunião, conforme necessário.
• Cumprir os procedimentos internos de forma a garanrir a qualidade e serviço de acordo com as normas do hotel.
• Entregar recibos e cobrar pagamentos de faturas, utilizando o sistema de ponto de venda e processando transações em dinheiro, cartões de crédito e débito.
• Promover e por em práticas técnicas de upselling, identificando oportunidades para aumentar as receitas do Departamento de F&B.
• Assegurar que todos os pontos de venda/outlets estejam limpos, arrumados e prontos para receber os clientes.
• Conhecimento e cumprimento das normas de higiene e segurança HACCP.

• Experiência profissional em funções semelhantes. Hotéis de 4 ou 5 estrelas ou restaurantes/bares de categoria superior (preferêncial).
• Formação Profissional em Hoteleira ou F&B (preferencial).?           
• Conhecimento do Idioma local e Inglês (Fluente ao nível da Oralidade).
• Paixão pelo serviço e forte orientação para o cliente. 
• Postura Profissional, sorriso genuíno, apresentação cuidada e simpatia.
• Boa capacidade de organização e atenção aos detalhes.
• Capacidade de escuta ativa e comunicação eficaz.
• Capacidade para trabalhar de forma autónoma e em equipa.
• Aptidão pela área comercial/ Venda de Produtos e serviços do hotel.
• Capacidade de lidar e gerir situações de stress e reclamações.
• Flexibilidade de Horários.
• Conhecimento das normas de higiene e segurança HACCP.
• Conhecimentos Informáticos:  plataformas na área de restauração/bar/ hotel, (Microsoft Office, POS, etc.), entre outros.

Na Minor Hotels Europe & Americas, estamos empenhados em criar carreiras emocionantes em todo o mundo e experiências interculturais. A nossa viagem é alimentada pela paixão e dedicação das nossas incríveis equipas, que também desfrutam de benefícios inspiradores e exclusivos, tais como:

• Experiência mundial - diversidade de 150 nacionalidades diferentes.
• Oportunidades de desenvolvimento de carreira repletas de desafios nacionais e internacionais. 
• Ampla gama de programas de formação para melhorar as suas competências. 
• Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.
• Programas de reconhecimento dos membros da equipa, incluindo as Datas Memoráveis.
• Possibilidade de fazer a diferença através do nosso programa de sustentabilidade e iniciativas de voluntariado.
• Tarifas e promoções para membros da equipa, oferecendo tarifas com desconto nos nossos hotéis em todo o mundo e benefícios exclusivos através do nosso programa de fidelização empresarial.

Lazer:
. Dia de Dispensa adicional para Celebrar o Dia de Aniversário
. Créditos atribuidos em função de anos de serviço para converter estadias ou refeições no hotéis, resorts e restaurantes do Grupo Minor, Nacional e Internacional

Saúde e Bem-Estar:
. Seguro de Saúde
. Assistência Médica Domiciliaria
. Medicina Curativa

Gerais:
. Refeitório com acesso gratuito a colaboradores e estagiários
. Uniforme gratuito e acesso a lavandaria para limpeza do uniforme
. Participação em diversas acções internas e em projetos de responsabilidade social e ambiental
. Protocolos com parceiros locais - acessos a descontos para colaboradores

Como Barman/Barmaid, será responsável por assegurar o serviço de bar, atendimento ao cliente, preparação de bebidas e atuar como embaixador do restaurante/bar para garantir um serviço de qualidade e excelência, excedendo as expetativas dos clientes.

• Responsável pela montagem do bar de cocktails, do bar e do restaurante.
• Gerir as produções, encomendas, controlo de stocks de bebidas espirituosas e bebidas em geral, destilados e produções, aprovisionamento do bar.
• Supervisionar a ordem e a limpeza do ponto de venda (restaurante, buffet, lounge, cafetaria ou bar) ao qual está afetado.
• Acolher os clientes no restaurante/bar de cocktails e indicar-lhes os seus lugares.
• Aconselhar sobre os diferentes produtos disponíveis no restaurante/bar, anotar o pedido e adaptar-se aos diferentes pedidos dos clientes.
• Montar/desmontar e limpar as mesas nos restaurantes e salas de hotel utilizadas para eventos, conferências e todo o tipo de acontecimentos, de acordo com as instruções do responsável.
• Preparar pequenos-almoços, almoços, jantares e/ou serviço de bar: montar, limpar e arrumar as mesas.
• Conhecer bem os menus e os diferentes produtos disponíveis no restaurante do hotel.
• Assegurar que os padrões de qualidade do departamento de Gastronomia, com referência à marca Collection, são cumpridos e mesmo ultrapassados.

• Experiência profissional em funções semelhantes.
• Conhecimentos de inglês e, preferencialmente, de outra língua estrangeira (domínio da língua falada).
• Criatividade e capacidade de inovação.
• Curso profissional adaptado à função (preferencial).
• Conhecimentos de Análise de Perigos e Pontos Críticos de Controlo (HACCP).
• Sorriso genuíno.
• Boa aparência e simpatia.
• Orientação para o cliente.
• Entusiasmo pelo serviço.
• Atitude profissional.
• Trabalho em equipa.
• Flexibilidade de horário de trabalho.

Na Minor Hotels Europe & Americas, estamos empenhados em criar carreiras emocionantes em todo o mundo e experiências interculturais. A nossa viagem é alimentada pela paixão e dedicação das nossas incríveis equipas, que também desfrutam de benefícios inspiradores e exclusivos, tais como:

• Experiência mundial - diversidade de 150 nacionalidades diferentes.
• Oportunidades de desenvolvimento de carreira repletas de desafios nacionais e internacionais.
• Ampla gama de programas de formação para melhorar as suas competências.
• Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.
• Programas de reconhecimento dos membros da equipa, incluindo as Datas Memoráveis.
• Possibilidade de fazer a diferença através do nosso programa de sustentabilidade e iniciativas de voluntariado.
• Tarifas e promoções para membros da equipa, oferecendo tarifas com desconto nos nossos hotéis em todo o mundo e benefícios exclusivos através do nosso programa de fidelização empresarial.
•  

Lazer:
. Dia de Dispensa adicional para Celebrar o Dia de Aniversário
. Créditos atribuidos em função de anos de serviço para converter estadias ou refeições no hotéis, resorts e restaurantes do Grupo Minor, Nacional e Internacional

Saúde e Bem-Estar:
. Seguro de Saúde
. Assistência Médica Domiciliaria
. Medicina Curativa

Gerais:
. Refeitório com acesso gratuito a colaboradores e estagiários
. Uniforme gratuito e acesso a lavandaria para limpeza do uniforme
. Participação em diversas acções internas e em projetos de responsabilidade social e ambiental
. Protocolos com parceiros locais - acessos a descontos para colaboradores

As Front Office Manager you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department.

• Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meet guests and customers when they arrive and ensure they are settled in their rooms.
• Maintain professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensure that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner. 
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

• Minimum 2 years of experience at a supervisor level within a Hotel environment
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills in English.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• A passion for delivering exceptional, pro-active customer service.
• Availability to work a variety of shifts, including weekends and public holidays if required. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Housekeeper, you will perform routine duties in cleaning and servicing rooms and common areas, promoting a positive image of the hotel and addressing guest requests and problems. 

• Clean and service assigned rooms according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. 
• Change and replenish bed linens, towels, minibar and guest amenities, as needed and/or according to the scheduled periodicity.  
• Prepare the assigned rooms to the special needs and requirement from the guests (extra beds, cradle, etc.). 
• Stock, maintain and transport housekeeping supply cart on a daily basis. 
• Report to the direct supervisor the incidents or maintenance deficiencies identified in the rooms/common areas during their preparation and cleaning. 
• Carry out the cleaning of the common areas of the hotel that has been assigned and maintain the order and the good image of the furniture of those zones. 
• Support other floor staff members in the cleaning and preparation of the rooms, in case of urgency, incidence or need. 
• Implement the procedures for managing quality of housekeeping and laundry services. 
• Carry out the tasks of preventive sanitary hygiene maintenance. 

• At least 6 months’ experience developing similar functions. 
• Secondary school diploma or equivalent education. 
• Fluency in local language and knowledge of English is highly valuable.
• Customer Oriented.
• Organizational skills. 
• Flexible and reliable. 
• Detail-oriented.
• Ability to work independently and as part of a team.  

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Assistant Front Office Manager, you will support the Front Office Manager in managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department. 

• Manage and coordinate the department, implementing the service and quality standards. 
• Handle and monitor guest concerns and provide customer satisfaction. 
• Collaborate in overseeing and controlling departmental budget, ensuring positive results and implementing changes when necessary. 
• Collaborate in the preparation of the monthly revenue forecast. 
• Review and supervise the correct application of upselling and cross selling policies in the reception team. 
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areas, and are continuously trained to learn and understand policies and practices. 
• Communicate and transmit a consistent message regarding FO objectives and expected results, as well as hotel crucial information.

• At least 2-3 years of hotel Front Office experience, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent. 
• Fluency in local language is a must and a high level of English is required.  
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and front office systems.  Knowledge of the principles of revenue management and commercial policies. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

As Executive Chef, you will be responsible for all chef functions and kitchen brigade.
You will direct and work with F&B team members to successfully execute all culinary operations, and strive to continually improve guest satisfaction and maximize the financial performance of the department. 

• Perform general management duties including, but not limited to, systems management, cost evaluation of dishes, budget and forecast, report generation and department management. 
• Make the shifts and schedules of the staff in charge, while managing all the high, low, absences, etc., in the department. 
• Constant selection, training and evaluation of all the staff. 
• Establish and ensure the correct image of the personnel in charge and correct treatment with the client. 
• Address and resolve customer complaints and suggestions and forward them to your superior. 
• Collaboration and support to all departments of the hotel. 
• Design and establish standards in terms of quality, environment, HACCP and prevention of occupational hazards in the company and collaborate with the hotel in its compliance and continuous improvement. 
• Organize and coordinate the operative of the department, optimizing the human and material resources that the hotel provides. 
• Creation, design, management and control of the entire gastronomic offer of the hotel proactively, with periodic review. (Data sheets, PSP, Menu Engineering). 
• Constant development of I+D in the department.
• Constant analysis of the F&B P&L to ensure the achievement of objectives.  
• Supervision in the management and control of stocks, orders and inventories of utensils, food and drink necessary for the operation of the hotel. 
• Constant monitoring of the quality of the products and utensils used in the services. 

• At least 2-3 years‘ experience as a Sous Chef, preferably in a hotel of similar size and complexity.
• Vocational training in hospitality/F&B/kitchen. 
• Fluency in local language is a must and knowledge of English is highly valuable. 
• Working knowledge of various computer software programs (Microsoft Office, etc). 
•  Excellent management and organizational skills.
• Customer service oriented. 
• Business awareness. 
• Focus on detail. 
• Excellent communication skills. 
• Ability to spot and resolve problems efficiently. 

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Como Guest Relations (M/F), irá apoiar a organização geral de Restauração do hotel para maximizar a satisfação dos hóspedes, o desempenho dos membros da equipa e os resultados comerciais.

• Promover e assegure a satisfação dos hóspedes através da aceitação de reservas.
• Cumprimentar os hóspedes e acompanhá-los à sua mesa.
• Supervisionar a rotação das mesas.
• Preparar o local e ajudar na montagem do espaço.

• Experiência anterior no sector de Comidas e Bebidas/operação de restaurantes.
• Sentido de pormenor para atingir a excelência operacional.
• Excelente capacidade de atendimento ao cliente.
• Bom nível de inglês, tanto oral como escrito.

Na Minor Hotels Europe & Americas, estamos empenhados em criar carreiras emocionantes em todo o mundo e experiências interculturais. A nossa viagem é alimentada pela paixão e dedicação das nossas incríveis equipas, que também desfrutam de benefícios inspiradores e exclusivos, tais como:

• Experiência mundial - diversidade de 150 nacionalidades diferentes.
• Oportunidades de desenvolvimento de carreira repletas de desafios nacionais e internacionais.
• Ampla gama de programas de formação para melhorar as suas competências.
• Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.
• Programas de reconhecimento dos membros da equipa, incluindo as Datas Memoráveis.
• Possibilidade de fazer a diferença através do nosso programa de sustentabilidade e iniciativas de voluntariado.
• Tarifas e promoções para membros da equipa, oferecendo tarifas com desconto nos nossos hotéis em todo o mundo e benefícios exclusivos através do nosso programa de fidelização empresarial.

Lazer:
. Dia de Dispensa adicional para Celebrar o Dia de Aniversário
. Créditos atribuidos em função de anos de serviço para converter estadias ou refeições no hotéis, resorts e restaurantes do Grupo Minor, Nacional e Internacional

Saúde e Bem-Estar:
. Seguro de Saúde
. Assistência Médica Domiciliaria
. Medicina Curativa

Gerais:
. Refeitório com acesso gratuito a colaboradores e estagiários
. Uniforme gratuito e acesso a lavandaria para limpeza do uniforme
. Participação em diversas acções internas e em projetos de responsabilidade social e ambiental
. Protocolos com parceiros locais - acessos a descontos para colaboradores